Sr. Customer Support Engineer
Are you passionate about providing excellent technical support to customers, and driving customer satisfaction and success? Do you have solid communication and technical skills, and a keen eye for detail? If so, you might be the perfect fit for our team at EmDoT!
About EmDoT
EmDoT is an Industrial IoT leader that helps businesses and organizations achieve sustainability, efficiency, and profitability. We offer innovative solutions in the fields of waste management, fuel oil distribution, and roadside assistance. We envision a digitalized and sustainable world where our customers are delighted and successful.
About the role
As Customer Support Engineer at EmDoT, you will be responsible for:
- Providing technical assistance to customers who are experiencing issues with EmDoT’s services and products.
- Diagnosing and troubleshooting customer issues following a thoughtful plan of actions.
- Conducting maintenance activities and after-sales support.
- Documenting customer issues and writing knowledge articles.
- Collaborating with the product and engineering teams to communicate customer feedback and implement solutions.
- Automating customer support operations and streamlining support processes.
- Ensuring customer satisfaction and success by providing accurate and prompt responses.
- Participating in on-call rotation.
Requirements and qualifications
To be successful as Customer Support Engineer at EmDoT, you should have:
- A university degree in Computer Science, Information Technology, or a related field.
- At least 5 years of proven experience as Customer Support Engineer.
- Exceptional communication, collaboration, and interpersonal skills.
- Solid experience in scripting languages, such as VBScript, Bash, Python, Perl.
- Strong knowledge in databases, SQL, Cloud technologies (preferably Microsoft Azure), computer networks, Linux, Microsoft Windows Server.
- Ability to work independently and as part of a team, meet deadlines, and handle multiple cases simultaneously.
- Suavity, curiosity, and a customer-oriented mindset.
- Excellent communication skills in English.
Benefits and perks
As Customer Support Engineer at EmDoT, you will enjoy:
- A competitive salary and performance-based bonuses.
- A comprehensive health and life insurance plan.
- A remote-friendly culture.
- A free access to online courses and certifications.
- A supportive and collaborative work environment.
- A chance to work on exciting and challenging projects.
How to apply
If you are interested in joining our Customer Support team at EmDoT, please send us your resume and a cover letter that showcases your skills and explains why you are the best candidate for the role. You can also include samples of your previous work or a link to your portfolio. Please apply through this link: [email protected].
We look forward to hearing from you soon!
Are you passionate about providing excellent technical support to customers, and driving customer satisfaction and success? Do you have solid communication and technical skills, and a keen eye for detail? If so, you might be the perfect fit for our team at EmDoT!
About EmDoT
EmDoT is an Industrial IoT leader that helps businesses and organizations achieve sustainability, efficiency, and profitability. We offer innovative solutions in the fields of waste management, fuel oil distribution, and roadside assistance. We envision a digitalized and sustainable world where our customers are delighted and successful.
About the role
As Customer Support Engineer at EmDoT, you will be responsible for:
- Providing technical assistance to customers who are experiencing issues with EmDoT’s services and products.
- Diagnosing and troubleshooting customer issues following a thoughtful plan of actions.
- Conducting maintenance activities and after-sales support.
- Documenting customer issues and writing knowledge articles.
- Collaborating with the product and engineering teams to communicate customer feedback and implement solutions.
- Automating customer support operations and streamlining support processes.
- Ensuring customer satisfaction and success by providing accurate and prompt responses.
- Participating in on-call rotation.
Requirements and qualifications
To be successful as Customer Support Engineer at EmDoT, you should have:
- A university degree in Computer Science, Information Technology, or a related field.
- At least 5 years of proven experience as Customer Support Engineer.
- Exceptional communication, collaboration, and interpersonal skills.
- Solid experience in scripting languages, such as VBScript, Bash, Python, Perl.
- Strong knowledge in databases, SQL, Cloud technologies (preferably Microsoft Azure), computer networks, Linux, Microsoft Windows Server.
- Ability to work independently and as part of a team, meet deadlines, and handle multiple cases simultaneously.
- Suavity, curiosity, and a customer-oriented mindset.
- Excellent communication skills in English.
Benefits and perks
As Customer Support Engineer at EmDoT, you will enjoy:
- A competitive salary and performance-based bonuses.
- A comprehensive health and life insurance plan.
- A remote-friendly culture.
- A free access to online courses and certifications.
- A supportive and collaborative work environment.
- A chance to work on exciting and challenging projects.
How to apply
If you are interested in joining our Customer Support team at EmDoT, please send us your resume and a cover letter that showcases your skills and explains why you are the best candidate for the role. You can also include samples of your previous work or a link to your portfolio. Please apply through this link: [email protected].
We look forward to hearing from you soon!
